Terms of Service

Last updated: 2026-05-02

These Terms govern your use of the Splitsoft email-sending platform ("Splitsoft", the "Service"), operated by Splitsoft, Inc. (the "Company", "we", "us"). Splitsoft is transactional and marketing email infrastructure built on Listmonk and Postal. By creating an account or sending email through the Service you agree to these Terms.

1. The Service

Splitsoft accepts messages from you via SMTP and HTTPS APIs and delivers them to recipient mail servers from IP addresses operated by us or assigned to your account. The Service is outbound-only — we do not provide inboxes, IMAP, or message storage for recipients.

2. Your account

You must provide accurate registration information and keep your credentials secret. You are responsible for all activity that occurs under your account and for promptly notifying us at security@splitsoft.com of any suspected compromise.

3. Acceptable use

You agree, on your own behalf and on behalf of every sub-account or sending domain you create, that you will not use the Service to:

• send unsolicited bulk email ("spam") of any kind;
• send to lists you purchased, rented, scraped, or otherwise obtained without each recipient's freely given, specific, and informed consent;
• send phishing email, malware, or content designed to deceive recipients about the identity of the sender;
• send content that is unlawful, defamatory, infringing, or that harasses or threatens any person;
• circumvent suppression lists, unsubscribe requests, or rate limits applied by the Service.

You must comply with all applicable email and consumer-protection laws, including without limitation the US CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), the EU GDPR and the EU ePrivacy Directive, the UK GDPR and PECR, and any equivalent law applicable to a recipient.

Every marketing campaign you send through the Service must include:

• a clear, working unsubscribe mechanism that processes within ten (10) business days; and
• a valid physical postal address for the sender.

4. Suspension for cause

We may throttle, suspend, or terminate your sending — in whole or in part, with or without prior notice — if:

• your hard bounce rate over any rolling 24-hour window exceeds 5% (this is enforced automatically by the platform);
• your spam-complaint rate exceeds 0.1% over any rolling 24-hour window;
• we receive credible abuse reports from a mailbox provider, blocklist operator, recipient, or our upstream provider;
• we have a reasonable, good-faith belief that you are violating Section 3;
• your sending poses an imminent risk to the reputation of shared IPs or to the Service.

Where the situation permits we will notify you and give you a reasonable opportunity to cure (typically 24 hours). Where it does not permit (active phishing, blocklisting, law-enforcement request) we will suspend first and notify after.

5. Fees

Fees and included volume are set out on our pricing page. Fees are billed monthly in advance; metered overage is billed in arrears. All fees are exclusive of taxes. Except where required by law, fees are non-refundable.

6. Customer data

You retain all rights in the data you submit. You grant us the limited license necessary to process it for the purpose of providing the Service. Our handling of personal data is described in our Privacy Policy; where you process personal data of natural persons, our Data Processing Addendum applies and is incorporated by reference.

7. Warranties and liability

The Service is provided "as is". We disclaim all implied warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant inbox placement, zero downtime, or that your messages will not be blocked or filtered by third parties.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Each party's total liability arising out of or related to these Terms will not exceed the fees paid by you in the twelve months preceding the event giving rise to the liability.

8. Termination

Either party may terminate these Terms for convenience on 30 days' written notice. Either party may terminate immediately for the other party's material, uncured breach. On termination we will, at your request received within 30 days, export your data and then delete it from production systems on the schedule set out in the Privacy Policy.

9. Changes

We may update these Terms from time to time. For material changes we will give at least 30 days' advance notice via email. Your continued use of the Service after the effective date of the change constitutes acceptance.

10. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Notices to us must be sent to legal@splitsoft.com.